Frequently Asked Questions
We specialise in the manufacture of OEM and compatible optical transceivers and all types of networking accessories to many companies in different sectors throughout the world. Our customers include many leading network resellers, distributors and systems integrators to name a few.
We’ve included a selection of questions that our account managers are frequently asked, but if yours is not covered here then please call us directly on the number at the top of this page:
There isn’t, in fact, any difference in the product other than the label and price you pay for it. Our transceivers are supplied with a 100% compatibility guarantee so that you have peace of mind that you are purchasing quality.
There are different definitions of OEM in our industry, so here is our explanation of what it means to us. OEM stands for Original Equipment Manufacturer, which tells you that the product has been manufactured to exactly the same standards and specification as the network accessories from the major brands, and is actually the process that the brands use.
The products are thoroughly tested and so can be guaranteed at 100% compatibility – and we offer them with a lifetime warranty.
As we carry stock for the most popular products across many of the major compatible brands, that means we are able to offer short delivery lead times. We aim to ship all orders the same day received before 2pm anywhere in UK for next working day delivery, and within 2-3 days to Europe and 3-5 days for the rest of the world. We ship all internationally via DHL and we will give you an accurate cost for shipping at the time of your order.
We guarantee that our products are 100% compatible, tested and manufactured by ISO compliant companies. And to demonstrate our confidence, we can give you a lifetime warranty on our products.
Our return rate in the last year for product faults has been less than 1%, so this really is unlikely. But if there ever is a fault, then we will accept full responsibility and will despatch a replacement product immediately.